Privacy Policy
Last updated: 10/17/2025
At OPO ROOMS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Policy Sections
Welcome to OPO ROOMS
Thank you for choosing OPO ROOMS for your travel needs. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.
By accessing or using our website, mobile application, or services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Cancellations and Refunds
Cancellations
If you wish to cancel your booking, you must notify us in writing. Cancellation policies vary depending on the service provider (e.g., airline, hotel, train, bus). Please refer to the terms of the specific service for details.
Important: Different service providers have different cancellation policies. Please review the specific terms before making a booking.
Refunds
Refunds are subject to the terms and conditions of the service providers. We will assist you in obtaining any applicable refunds, but OPO ROOMS is not responsible for third-party fees or cancellation charges.
Processing Time: The refund will be processed within 45 working days from the date of cancellation approval.
Refund Processing Timeline
- Refund request verification: 3-5 working days
- Service provider approval: 7-10 working days
- Bank processing: 5-7 working days
- Total processing time: Up to 45 working days
2. Privacy and Data Protection
By using our services, you consent to our collection and use of personal information as described in our Privacy Policy. We are committed to protecting your personal data and respecting your privacy.
Information We Collect
- Personal identification information
- Contact details
- Payment information
- Travel preferences
- Booking history
How We Use Your Data
- Process your bookings
- Provide customer support
- Send booking confirmations
- Improve our services
- Send promotional offers (with consent)
Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
3. Safety Assurance
MySafety Assurance Program
Regular Sanitization
All buses available on our platform are MySafety-assured with regular sanitization of the vehicle carried out after every trip.
Temperature Checks
Regular temperature checks done on passengers before boarding the bus to ensure everyone's safety.
Safety Protocols
Our staff follows all safety protocols as mandated by health authorities and government guidelines.
4. Customer First Policy
Our Commitment to You
When you complete your online bus booking on Oporooms.com, be sure of getting the highest standards of customer service, including regular trip-related updates on your device.
24/7 Customer Support
Round-the-clock customer support to assist you with any queries or concerns.
Real-time Updates
Instant notifications about booking confirmations, trip changes, and important updates.
Easy Modifications
Simple and hassle-free process for modifying your bookings when needed.
Competitive Pricing
Best prices guaranteed with transparent pricing and no hidden charges.
Contact Information
For any questions about this Privacy Policy or our practices, please contact us at:
- Email: privacy@oporooms.com
- Phone: +1-XXX-XXX-XXXX
- Address: [Your Company Address]
This Privacy Policy is effective as of 10/17/2025 and may be updated from time to time. We encourage you to review this page periodically for any changes.